Shipping Policy

    Last Updated: June 2026

    Thank you for shopping with Bongo Cart. We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our platform.

    1. Order Processing

    • Orders are processed after successful payment confirmation.

    • Most orders are processed within 24–48 business hours.

    • Orders placed on weekends or public holidays will be processed on the next working day.

    • Processing times may vary depending on product availability, vendor location, and order volume.

    2. Shipping Coverage

    Bongo Cart delivers to selected locations across India. Delivery availability may vary based on the vendor’s service area and logistics partner coverage.

    Customers can check delivery availability by entering their delivery address or PIN code during checkout.

    3. Estimated Delivery Time

    Estimated delivery times are as follows:

    • Local Deliveries: 1–3 Business Days

    • Standard Deliveries: 3–7 Business Days

    • Remote Locations: 5–10 Business Days

    Delivery times are estimates and may vary due to weather conditions, public holidays, transportation delays, or unforeseen circumstances.

    4. Shipping Charges

    • Shipping charges, if applicable, will be displayed during checkout before payment.

    • Shipping fees may vary based on:

      • Delivery location

      • Product category

      • Vendor policies

      • Order weight and dimensions

    • Free shipping promotions may be offered on eligible orders from time to time.

    5. Multi-Vendor Orders

    As Bongo Cart is a multi-vendor marketplace, products in a single order may be shipped separately by different vendors.

    In such cases:

    • Customers may receive multiple shipments.

    • Delivery dates may vary for different products.

    • Separate tracking information may be provided for each shipment.

    6. Order Tracking

    Once your order has been shipped, you will receive order tracking details via email, SMS, or your customer account dashboard (where applicable).

    Customers can use the tracking information to monitor shipment progress.

    7. Delivery Attempts

    Our delivery partners will make reasonable attempts to deliver your order.

    If delivery cannot be completed due to:

    • Incorrect address

    • Unreachable customer

    • Refusal to accept delivery

    The order may be returned to the vendor, and additional shipping charges may apply for re-delivery.

    8. Damaged or Missing Items

    If you receive:

    • A damaged product

    • An incorrect item

    • A missing item

    Please contact our customer support team within 48 hours of delivery with relevant photos and order details.

    We will coordinate with the vendor to investigate and resolve the issue as quickly as possible.

    9. Delayed Deliveries

    While we strive to deliver orders within the estimated timeframe, Bongo Cart is not liable for delays caused by:

    • Natural disasters

    • Extreme weather conditions

    • Transportation disruptions

    • Government restrictions

    • Events beyond our reasonable control

    Customers will be informed whenever significant delays occur.

    10. Shipping Restrictions

    Certain products may have shipping limitations based on:

    • Delivery location

    • Product type

    • Regulatory requirements

    • Vendor-specific restrictions

    If a product cannot be delivered to your location, you will be notified during the checkout process.

    11. Contact Us

    For shipping-related questions or assistance, please contact us:

    Bongo Cart
    Email: info@bongocart.co.in
    Phone: +91 7980052977

    We appreciate your trust in Bongo Cart and look forward to serving you with a seamless shopping experience.

    Shopping Cart