Terms and Conditions

    Last Updated: June 2026

    Welcome to Bongo Cart. These Terms & Conditions (“Terms”) govern your access to and use of the Bongo Cart website, mobile applications, and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

    1. About Bongo Cart

    Bongo Cart is a multi-vendor online marketplace that connects customers with independent vendors and sellers offering a variety of products, including groceries, fruits and vegetables, bakery items, dairy products, beverages, gourmet foods, vegan products, and other consumer goods.

    2. User Eligibility

    By using our platform, you represent and warrant that:

    • You are at least 18 years of age or have the consent of a parent or legal guardian.

    • The information you provide is accurate and complete.

    • You will use the platform in compliance with all applicable laws and regulations.

    3. Account Registration

    To access certain features, you may be required to create an account.

    You agree to:

    • Maintain the confidentiality of your login credentials.

    • Provide accurate and updated information.

    • Accept responsibility for all activities that occur under your account.

    Bongo Cart reserves the right to suspend or terminate accounts found to contain false information or involved in unauthorized activities.

    4. Products and Services

    • Product descriptions, pricing, availability, and specifications are provided by vendors.

    • While we strive for accuracy, Bongo Cart does not guarantee that all product information is complete, current, or error-free.

    • Product images are for illustrative purposes and may differ slightly from actual products.

    5. Pricing and Payments

    • All prices displayed on the platform are in Indian Rupees (INR).

    • Prices are subject to change without prior notice.

    • Payment must be completed through approved payment methods available on the platform.

    • Orders will only be processed after successful payment confirmation.

    6. Order Acceptance and Cancellation

    Bongo Cart reserves the right to:

    • Accept or reject any order.

    • Cancel orders due to product unavailability, pricing errors, suspected fraud, or other operational reasons.

    If payment has already been made for a cancelled order, an eligible refund will be processed according to our Refund Policy.

    7. Shipping and Delivery

    Shipping and delivery services are governed by our Shipping Policy.

    Delivery times are estimates and may vary due to:

    • Vendor processing times

    • Logistics delays

    • Weather conditions

    • Public holidays

    • Circumstances beyond our control

    Bongo Cart shall not be liable for delays caused by third-party delivery providers.

    8. Returns and Refunds

    Returns, replacements, and refunds are subject to our Return & Refund Policy.

    Certain categories, particularly perishable food products, may not be eligible for return unless damaged, defective, or incorrectly delivered.

    9. Vendor Responsibilities

    Vendors using the platform are responsible for:

    • Product quality and authenticity.

    • Accurate product descriptions.

    • Compliance with applicable laws and regulations.

    • Timely order fulfillment.

    Bongo Cart acts as a marketplace facilitator and is not the manufacturer or producer of products listed by vendors.

    10. Prohibited Activities

    Users must not:

    • Use the platform for unlawful purposes.

    • Interfere with website operations or security.

    • Submit false or misleading information.

    • Engage in fraudulent transactions.

    • Upload malicious software or harmful content.

    Violation of these Terms may result in account suspension or legal action.

    11. Intellectual Property

    All content on Bongo Cart, including logos, text, graphics, images, website design, and software, is the property of Bongo Cart or its licensors and is protected under applicable intellectual property laws.

    Unauthorized use, reproduction, or distribution is strictly prohibited.

    12. Limitation of Liability

    To the maximum extent permitted by law:

    • Bongo Cart shall not be liable for indirect, incidental, consequential, or special damages.

    • Our liability shall be limited to the amount paid by the customer for the specific order giving rise to the claim.

    13. Privacy

    Your use of the platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

    14. Changes to Terms

    Bongo Cart reserves the right to update or modify these Terms & Conditions at any time without prior notice.

    Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

    15. Governing Law

    These Terms shall be governed by and interpreted in accordance with the laws of India.

    Any disputes arising from the use of the platform shall be subject to the exclusive jurisdiction of the courts having jurisdiction in Kolkata, West Bengal.

    16. Contact Us

    If you have any questions regarding these Terms & Conditions, please contact us:

    Bongo Cart
    Email: info@bongocart.co.in
    Phone: +91 7980052977

    By accessing or using Bongo Cart, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

    Shopping Cart